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Orders & Shipping

I don’t live in Hong Kong. Do you offer overseas shipping?

Yes, we ship all over the world. Shipping times are as follows:

To Asia: 1-8 business days via SF Express

To Other Countries: 4-12 business days via FedEx or DHL

Please note that quoted shipping costs are based on destination, product dimensions and weight. For more information, please see our Shipping & Returns page.

 

How long will it take to receive my order?

The estimated production time for handblown glass pieces is 20 business days.

Some of the cast glass pieces we offer are truly one of a kind – once they’re sold, they cannot be produced again. This will be mentioned in the product copy. However, we are able to take made-to-order requests for a limited set of cast glass designs. The estimated production time for these cast glass pieces can be 25 days or more; timing will be determined on a case by case basis.

Please note that the estimated transit time to the destination may be 1-12 days, depending on the region. This is in addition to the production time quoted for our made-to-order products. However, there may be delays in international shipments due to the pandemic; we will do our best to let you know when we are aware of delays.

 

Why don’t products ship immediately?

Our handblown and cast glass is made-to-order at an artisan workshop, and each piece goes through a multi-step process that includes an annealing process that requires days – and sometimes weeks – to ensure that the piece can cool slowly without experiencing a temperature shock.

When we receive your order, it goes into the production queue which is currently ~20 business days for handblown glass. Once the piece has been made, it is carefully inspected before it is packed for a safe journey to its new home.

 

What is your return policy?

Because each product is made-to-order, all sales are final. Note that there will be slight variations in the color, pattern and size of each product due to its handmade nature. As long as the variation is within our expected parameters, we do not refund for a change of mind.

Please inspect the product upon receipt and let us know within 24 hours if a product is faulty or or has been damaged in transit. We will work with you to have the product replaced or refunded. For more details about our refund policy and process, please click here.

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